Cancellation & Refund Policy

This Cancellation & Refund Policy applies to payments made through the Just Orders website, mobile application, and related services for grocery orders, home-service bookings, and vehicle-rental bookings.

This policy should be read together with our Terms & Conditions, Privacy Policy, and Shipping & Delivery Policy.

Customers currently cannot cancel an order or booking after the transaction has been successfully placed through Just Orders.

This currently applies to:

• Grocery orders.
• Home-service bookings.
• Vehicle-rental bookings.

Customers should carefully review their order or booking details before completing payment.

Just Orders may introduce customer cancellation functionality in the future. If cancellation functionality is introduced, the applicable cancellation rules, eligibility requirements, fees, and refund conditions will be communicated through the platform and/or an updated version of this policy.

Grocery orders cannot currently be cancelled by customers after successful placement.

Once an order has been placed, the applicable vendor may begin preparing the requested items and Just Orders may begin coordinating delivery.

Because orders may enter the fulfillment process shortly after payment, customers should verify the products, quantities, and delivery address before completing an order.

Home-service bookings cannot currently be cancelled by customers after successful placement.

The relevant service provider receives the booking information and may arrange to visit the customer's address at the selected date and time.

Customers should therefore ensure that the selected service, date, time, and service address are correct before completing payment.

Vehicle-rental bookings cannot currently be cancelled by customers after successful placement.

This applies even if the customer later decides that they no longer require the vehicle.

A rental booking may reserve a particular vehicle for the selected rental period, which may prevent the rental provider from offering that vehicle to another customer.

Just Orders may introduce cancellation options for rental bookings in the future. Any such functionality will be governed by the cancellation terms displayed when the feature is introduced.

If a participating vendor, service provider, or rental provider is unable to fulfill an order or booking, Just Orders may cancel the affected transaction.

Where Just Orders determines that the customer should receive a refund because the transaction could not be fulfilled, the refund may cover the amount actually paid by the customer for the affected transaction, including the applicable Just Orders platform fee.

The availability and amount of a refund may depend on the specific circumstances and the reason the transaction could not be fulfilled.

If an order or booking cannot be fulfilled because of a platform-side issue attributable to Just Orders, Just Orders may cancel the affected transaction and provide a full refund of the amount paid by the customer.

Where a full refund is approved under this section, the refund will generally include the applicable Just Orders platform fee that was paid as part of that transaction.

Examples may include significant technical or operational issues that prevent Just Orders from fulfilling a successfully paid order or booking.

Customers are responsible for being available when fulfillment requires their presence.

Home-service bookings

If a customer is unavailable at the agreed service address and time, the inability to provide the service may be treated as a customer-side failure to make the booking available for fulfillment. A refund is generally not provided in such circumstances.

Vehicle rentals

Customers are responsible for reaching the rental provider at the agreed pickup location and meeting the applicable handover requirements.

If a customer does not appear to collect a booked vehicle or fails to satisfy the applicable handover requirements, the booking may be treated as a customer-side failure and a refund is generally not provided.

A delayed grocery delivery does not automatically entitle a customer to a refund.

Just Orders aims to fulfill grocery orders within one day of placement, but actual delivery times may vary due to vendor preparation, traffic, weather, delivery-partner availability, product availability, technical issues, and other operational circumstances.

If an order cannot ultimately be fulfilled because of a platform-side issue, the refund provisions of this policy may apply.

If a grocery order contains a missing, incorrect, or damaged item, the customer should contact Just Orders at support@justorders.in.

Customers should provide their order details and explain the issue so that Just Orders can investigate the matter with the relevant vendor and delivery partner.

Depending on the circumstances, Just Orders may determine that an adjustment, replacement, refund, or other resolution is appropriate.

Reporting an issue does not automatically guarantee a refund or replacement.

An order or booking is considered successfully paid only when the applicable payment status has been successfully confirmed by the payment system and Just Orders.

Razorpay provides payment-status notifications to integrated applications through mechanisms such as webhooks. Just Orders may also verify payment status through its payment-verification mechanisms.

If a payment attempt fails or is not successfully completed, the related order or booking may not be considered confirmed.

If an amount is debited from a customer's account but the payment does not appear to have completed successfully on Just Orders, the transaction may require reconciliation with the payment provider before the appropriate status or refund can be determined.

Customers should contact Just Orders if they believe they have been charged for a transaction that was not successfully confirmed.

If a customer believes that the same order or booking was charged more than once, the customer should contact Just Orders at support@justorders.in.

We may investigate duplicate transactions with the applicable payment provider. Where a duplicate payment is confirmed, Just Orders may arrange an applicable refund for the duplicate amount.

Customers should provide the relevant order details and, where available, the applicable payment references when contacting support.

Where a refund is approved, it will generally be processed through the payment method used for the original transaction.

Just Orders does not ordinarily provide refunds through unrelated payment methods or cash unless required by applicable law or otherwise specifically agreed.

Razorpay states that normal refunds are returned to the original payment method used for the transaction. :contentReference[oaicite:2]

Approved refunds are initiated through the applicable payment provider. The time required for the refund to reach the customer's account may depend on Razorpay, the customer's bank, card issuer, UPI provider, or other payment network involved in the original transaction.

Just Orders does not guarantee a specific number of days for a refund to appear in the customer's account.

Razorpay indicates that normal refunds can require several working days to reach the original payment method, depending on the payment method and banking process. :contentReference[oaicite:3]

Just Orders currently charges a platform fee of 10% on applicable orders and bookings.

Where a full refund is approved because Just Orders is responsible for the failure to fulfill the applicable transaction, the refund will generally include the platform fee paid for that transaction.

Where a refund is not otherwise available under this policy, the platform fee is not separately refundable merely because the customer no longer wishes to use the service.

Refund requests and transaction issues may be reviewed by Just Orders before a refund is approved.

We may review order records, booking information, payment information, vendor information, delivery information, and other relevant information when determining whether a refund is appropriate.

Customers may be asked to provide additional information necessary to investigate a transaction or verify a refund request.

If you believe that you are entitled to a refund or there is a problem with a transaction, contact Just Orders at:

Just Orders may introduce customer cancellation functionality in the future.

If cancellation functionality becomes available, the applicable cancellation period, eligibility requirements, cancellation charges, and refund rules will be communicated to customers and incorporated into the applicable version of this policy.

Customers should review the cancellation terms displayed at the time a cancellation feature is introduced or used.

Just Orders may update this Cancellation & Refund Policy when our services, cancellation processes, payment arrangements, or business practices change.

The updated version will be published on this page and the "Last Updated" date will be revised accordingly.

For questions regarding cancellations, refunds, payment issues, or this policy, please contact: